• Consumer: The natural person who does not act for purposes related to his trade, business, craft, or profession and who enters into a distance contract with
  • The online store available at, run by Internet Company BV
  • Distance contract: A contract concluded between and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby exclusive or joint use is made of one or more techniques for distance communication up to and including the time at which the contract is concluded.
  • Technique for distance communication: Means that can be used for concluding a contract, without the consumer and being simultaneously in the same place.
  • Right of withdrawal: The consumer's option to withdraw from the distance contract within the cooling-off period.
  • Day: Calendar day.
  • Duration transaction: A distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Identity of

  1. Name of / Internet Company BV
  2. Legal form: Private company with limited liability (BV)
  3. Address: Landdrostdreef 124, 1314 SK Almere, The Netherlands
  4. Contact information:
  5. Chamber of Commerce (KvK) number: 61838659
  6. VAT identification number: NL854510680B01


  1. Scope of applicability: These general terms and conditions apply to all agreements, offers, orders, products, and services offered by By placing an order or using the services of, you acknowledge having read these terms and agree to be bound by these conditions.
  2. Electronic Acceptance: By using our website or by electronically confirming your order, you accept our general terms and conditions and indicate that you understand them and agree to them without reservation.
  3. Availability and Accessibility: The most recent version of these general terms and conditions is always accessible via our website. Upon request, we can provide you with a copy of our general terms and conditions via email or in another format you desire.
  4. Changes to Terms: reserves the right to change or amend these general terms and conditions at any time. Changes become effective as soon as they are published on our website. It is your responsibility to regularly review the general terms and conditions and to be aware of the most current version.
  5. Precedence: In the event of any conflict between these general terms and conditions and any other agreement, offer, or documentation from, the provisions in these general terms and conditions prevail, unless otherwise agreed in writing.

The offer

  1. Description of Products/Services: commits to providing an accurate and detailed description of the products and services, including relevant product information, prices, and availability. The images on the website are intended to provide a true representation.
  2. Validity of the Offer: Each offer is open for acceptance within the stipulated period. If no period is set, the offer remains valid while stocks last.
  3. Price Listing: All prices are expressed in the legally prescribed currency, including taxes and other charges. The total price including all taxes and any additional costs is clearly stated before the agreement is concluded.
  4. Errors in the Offer: is not bound to price quotations, offers, or estimates if there is a clear mistake or typographical error. In such cases, reserves the right to cancel the agreement, even after the confirmation of the order.
  5. Changes to the Offer: reserves the right to make changes to the offered assortment, prices, specifications, and conditions at any time without prior notice.

The agreement

  1. Conclusion of the Agreement: An agreement between and the consumer is established at the moment the consumer accepts the offer and meets the conditions set.
  2. Electronic Acceptance: Upon accepting the offer electronically, immediately confirms the receipt of the acceptance of the offer. The consumer can dissolve the agreement as long as this confirmation has not been received.
  3. Security and Technique: For an electronic agreement, takes appropriate measures to secure the data transfer and provides a secure web environment. Appropriate security measures are also taken for electronic payments.
  4. Consumer Assessment: may, within legal frameworks, inquire if the consumer can meet his payment obligations, as well as all those facts and factors that are important to responsibly conclude the distance contract.
  5. Information at Delivery: At the time of the delivery of the product or service, provides the consumer with all relevant information such as the address for complaints, the conditions of the right of withdrawal, warranty and service conditions, the price including taxes, and the requirements for terminating the agreement if it is of a lengthy duration.
  6. Duration transactions: For agreements that relate to the continuous or periodic delivery of products or services, the aforementioned information applies only to the first delivery.

Right of withdrawal

  1. Right of withdrawal for products: Customers have the right to withdraw from the contract within 30 days after receiving the product, without giving any reason. This period starts the day after the customer, or a previously designated third party, receives the product.
  2. Conditions: Customers should handle the product and its packaging with care during the reflection period. They may only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product.
  3. Withdrawal Process: To exercise the right of withdrawal, the customer must inform of their decision to withdraw from the contract within the reflection period by means of an unequivocal statement (e.g., in writing by post, fax, or email). Customers can use the provided model withdrawal form, but are not obliged to.
  4. Returning the Product: After expressing the intention to withdraw from the agreement, the customer must return the product as soon as possible, but within 14 days, in accordance with the instructions provided by
  5. Refund: will refund all payments received, including delivery costs, within 14 days following the day on which the customer informs him of the withdrawal. The refund will be made using the same means of payment as used by the customer for the original transaction, unless expressly agreed otherwise.
  6. Exceptions: The right of withdrawal can be excluded for certain products or services, such as personalized custom-made items or perishable goods. This exclusion will be clearly communicated in the offer.

Costs in case of withdrawal

  1. Costs of Returning: If the consumer makes use of his right of withdrawal, the direct costs of returning the goods are for his account. will not refund any additional costs incurred for the chosen method of delivery that differs from the standard delivery.
  2. Refund: will refund all payments received from the consumer, excluding the delivery costs, without undue delay and in any event not later than 14 days from the day on which the consumer informs him of the withdrawal. The refund will be made using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise; no fee will be charged for the refund.

Exclusion of the right of withdrawal

  1. General Condition: The right of withdrawal can only be excluded if has clearly stated this in the offer, at least in time for the conclusion of the contract.
  2. Specific Products and Services: Exclusion is possible for:
  3. Specific Services: Exclusion is also possible for services fully performed within the withdrawal period, provided the consumer has given explicit consent to start the service and acknowledged that he loses his right of withdrawal once the service is fully performed.

The price

  1. Stability of Prices: The prices of our products or services are established upon their publication on the website. However, they may be adjusted in response to VAT changes, significant currency fluctuations, or changes in purchase prices.
  2. Variable Prices: For products or services whose prices are subject to fluctuations in the financial market beyond our control, such as currency fluctuations, we may apply variable prices. This will be clearly indicated in the offer.
  3. Price Increases: Price increases within 3 months after the conclusion of the agreement are allowed if they are the result of statutory regulations or provisions.
  4. Adjustments after 3 Months: Price adjustments after three months can only occur under the conditions as agreed upon in the contract and if the changes are the result of statutory regulations or significant cost increases.
  5. Prices Including VAT: All prices mentioned for products and services include VAT, unless indicated otherwise.

Conformity and warranty

  1. Conformity: guarantees that the products and/or services comply with the contract, the specifications listed in the offer, the reasonable requirements of reliability and/or usability, and the existing statutory provisions and/or government regulations on the date the contract was concluded.
  2. Additional Warranty: Any additional warranty provided by, manufacturer, or importer does not detract from the legal rights and claims that the consumer can enforce under the contract against

Delivery and execution

  1. Carefulness: will exercise the greatest possible care when receiving and executing product orders and when assessing requests for the provision of services.
  2. Delivery Address: The address that the consumer has made known to is considered the place of delivery.
  3. Delivery Term: will execute accepted orders expediently but no later than 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or only partially, the consumer will be notified of this no later than 30 days after he placed the order. In such cases, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
  4. Termination and Refund: In case of dissolution in accordance with the previous paragraph, will refund the consumer with the sum paid as soon as possible but no later than 30 days after dissolution.
  5. Substitute Articles: If delivery of an ordered product proves impossible, will strive to make a replacement item available. At the latest at the time of the delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. For substitute articles, the right of withdrawal cannot be excluded. The costs of a possible return shipment are for the account of
  6. Risk of Damage: The risk of damage and/or loss of products rests with up to the moment of delivery to the consumer or a pre-designated representative introduced to, unless expressly agreed otherwise.

Duration Transactions: duration, termination, and extension

  1. Termination for Indefinite Duration: The consumer can terminate an agreement that has been entered for an indefinite period at any time with due observance of the agreed termination rules and a notice period of at most one month.
  2. Termination for Definite Duration: The consumer can terminate an agreement that has been entered for a definite period at the end of the fixed period with due observance of the agreed termination rules and a notice period of at least one month.
  3. Extension: An agreement that has been entered for a definite period is extended for the same duration as the original period. Extensions can only be terminated at the end of the fixed period with due observance of the agreed termination rules and a notice period of at least one month.
  4. Trial Periods: If an agreement is extended for a trial period, the trial period will last indefinitely. Termination of the agreement is possible at any time with due observance of the agreed termination rules and a notice period of at least one month.
  5. Duration of the Contract: If a contract has a duration of more than one year, after one year the consumer may at any time terminate with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.


  1. Prompt Payment: Payment must be made when the consumer places the order, unless otherwise agreed. The consumer has the duty to immediately report inaccuracies in provided or stated payment details.
  2. Default on Payment: If the consumer fails to fulfill his payment obligation(s) in time, this, after has pointed out the late payment and has given the consumer a term of 14 days to still fulfill his payment obligations, after the failure to pay within this 14-day term, the statutory interest is due on the amount still owed and is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the following €2,500 and 5% on the following €5,000 with a minimum of €40. can deviate from the aforementioned amounts and percentages for the benefit of the consumer.
  3. Reservation of Ownership: The products remain the property of until the consumer has fully complied with all his payment obligations, including any costs, also of previous or later deliveries. The consumer may not sell, remove or encumber items before full payment.


  1. Complaints Procedure: has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints Submission: Complaints about the implementation of the agreement must be submitted fully and clearly described to within a reasonable time after the consumer has found the defects.
  3. Response Period for Complaints: will respond to submitted complaints within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, will respond within the 14-day period with an acknowledgment of receipt and an indication when the consumer can expect a more detailed answer.
  4. Dispute Resolution: If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution.
  5. Complaints Handling Period: will handle received complaints within a period of 14 days from the date of receipt. If a complaint is expected to require a longer processing time, will respond within the 14-day period with an acknowledgment of receipt and an indication when the consumer can expect a more detailed answer.
  6. Complaints Obligations: Filing a complaint does not suspend's obligations, unless indicates otherwise in writing.
  7. Substantiated Complaints: If a complaint is found to be justified by, will, at its discretion, either replace or repair the delivered products free of charge.


  1. Applicable Law: Dutch law exclusively applies to contracts between and the consumer to which these general terms and conditions apply.
  2. Dispute Resolution: Disputes about the conclusion or execution of contracts relating to products and services supplied by can be submitted to the competent court in's place of business, unless another court is mandated by mandatory legal provisions.
  3. Dispute Submission: A dispute will only be dealt with by the dispute committee if the consumer has first submitted his complaint to within a reasonable time frame.
  4. Binding Decision: The decision of the dispute committee is binding on both parties involved.
  5. Legal Action: Before resorting to the disputes committee, parties must attempt to resolve the dispute amongst themselves.
  6. Time Limits: If the dispute cannot be resolved in mutual consultation within a reasonable time frame, either party can submit the dispute to the dispute committee within a certain time frame.


  1. is liable for any damages that the consumer suffers if the damage is attributable to a failure to fulfill's obligations.
  2. No liability is assumed for damages resulting from incorrect or incomplete information provided by the consumer.
  3. The consumer must take all reasonable measures to prevent or limit the damage.
  4. The consumer indemnifies against claims from third parties resulting from the provision of incorrect or incomplete information by the consumer.
  5. is not liable for damages caused by the consumer's intentional or negligent actions.
  6. Indirect damages, such as lost profits or consequential damages, are not covered by's liability.
  7. Liability is limited to the amount covered by's insurance or to the fees paid if no insurance coverage is available.
  8. The consumer is liable for damages caused by their own failings.
  9. is not liable for damage to materials or data provided by the consumer.
  10. Complaints about the delivered goods or services are only valid if the consumer has exercised the expected care after delivery.

Intellectual property rights

The content of the website, including but not limited to texts, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by national and international copyright laws. The compilation of all content on this site is the exclusive property of, protected by copyright and other proprietary rights. All software used on this site is the property of or its software suppliers and protected by national and international copyright laws.

Trademarks, service marks, trade names, and trade dress that are not owned by and appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by

It is strictly prohibited to copy, reproduce, republish, upload, post, publicly display, transmit, or distribute any material that is copyrighted, contains trademarks, or any other proprietary material without the prior written consent of the owner of the intellectual property rights. Altering or using the materials for any other purpose is a violation of the copyright and other property rights of or third parties.

Maintenance and care instructions

The quality and longevity of our luxury products depend on the care with which they are handled. We advise customers to follow these guidelines to ensure that their purchases remain in optimal condition:

  1. General Care: Always follow the specific maintenance instructions provided with the product. Store products in a clean, dry environment away from direct sunlight or extreme temperatures.
  2. Cleaning: Use only the recommended cleaning agents for cleaning the products. Avoid using abrasive cloths or strong chemicals that could damage the surface.
  3. Storage: Store items in the original packaging or protective cover to prevent damage, dust, or moisture.
  4. Avoiding Damage: Avoid exposure to sharp objects, rough surfaces, or other factors that could cause scratches or dents.
  5. Expert Maintenance: For specific or valuable items, consider professional maintenance or restoration by experts if necessary.

Following these guidelines helps extend the life of your purchase and ensures that your luxury goods retain their value and beauty. If you have questions about the maintenance of your product, please contact our customer service for tailored advice.