Contact
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You can reach us by emailing info@europedesigns.com, or visit our contact page.
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We are committed to providing prompt and efficient service. Typically, you can expect to receive a response from us within 24 hours. Our dedicated team works diligently to ensure that your questions and concerns are addressed as quickly as possible, maintaining a high standard of customer service.
Ordering
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Placing an order with us is a straightforward process. Here's how you can do it:
- Explore Our Website: Start by browsing through our website to find the products that catch your eye.
- Add to Cart: Once you find something you like, add the item(s) to your shopping cart.
- Checkout: Head over to the checkout page. Here, you will be asked to provide your contact information and shipping address.
- Payment: Proceed to the payment page to complete your purchase securely.
- Confirmation: After your payment is complete, your order will be officially placed with us.
- Processing: We will promptly start preparing your order for shipment, ensuring that your selected products are dispatched and on their way to you as quickly as possible.
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While we don't have a dedicated showroom, many of the products we offer are available for viewing at our partner brands' showrooms. Please reach out to us to explore the options for arranging a visit to a showroom.
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The availability of each product is clearly displayed on our website. You can easily find out whether a product is in stock and the estimated shipping time frame. Products that are readily available can be shipped immediately, while others may be made to order upon your purchase. Additionally, some items may be listed as coming into stock soon. This information helps you understand the expected timeline for receiving your product after placing an order.
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If you need to change or cancel your order, please reach out to us directly. Our customer service team is available to assist you with any modifications or to process a cancellation as per your request.
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We provide a variety of payment methods to accommodate your needs. To see the complete list of payment options you can use, kindly refer to the footer section of our website.
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Yes, we offer the option to pay after you receive your items through our partnership with Klarna. When you reach the payment page, you can choose Klarna as your payment method. This way, you'll receive the products first and then make your payment directly to Klarna, according to their terms and conditions.
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Absolutely, we offer price matching. If you find any of our exquisite products available at a lower price elsewhere, please inform us. We are committed to providing you with the best value on our high-quality items.
Shipping
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The delivery time for your order varies based on the products selected. Our website provides clear information on the availability of each product, including whether it is in stock and the estimated time needed to ship it. Items in stock are dispatched promptly, whereas made-to-order items have a production period before shipment. Some products may also be noted as arriving in stock shortly. These details assist in setting accurate expectations for when you will receive your purchases. Rest assured, we strive to ship your products as swiftly as possible.
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Yes, we offer free shipping for all orders within the European Union (EU). If you're placing an order from within the EU, you won't incur any shipping costs. For customers outside the EU, a nominal shipping fee will be applied, which varies depending on your specific location.
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Shipping is complimentary for all orders within the EU, meaning there are no additional costs for delivery. For orders outside the European Union, shipping fees are applicable and vary based on the destination. The exact amount will be calculated and displayed during the checkout process, tailored to your specific location.
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If your products arrive damaged, please reach out to us immediately. Include photographs of the damaged items and their packaging in your communication. This evidence is crucial for us to understand the extent of the damage and will significantly expedite the resolution process. We are committed to resolving such issues promptly and efficiently.
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In the event that you receive incorrect items, such as those differing in color or size from what you ordered, please get in touch with us immediately. To expedite the resolution, kindly include photographs of the products you received. This will assist us in quickly verifying the mix-up and rectifying the issue.
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Currently, we do not offer an option for in-person collection of goods.
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We provide a complimentary full service delivery for orders exceeding €1,500 within the Netherlands and €2,500 within the EU. Upon qualifying for this service, we will reach out to coordinate the details. This premium service entails the unpacking of products, placement in your desired location, and removal of all packaging materials. However, please be aware that the availability of this service can vary based on your specific location. Opting out of the full service delivery can expedite the standard delivery process if you prefer receiving your items sooner.
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The majority of our products are delivered fully assembled for your convenience. Typically, it's only our beds and tables that may require some assembly. If you need specific details regarding the assembly of a particular product, please feel free to contact us, and we'll provide the information you need.
Returns
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You are welcome to return any item within 30 days of receiving it for a full refund. Please ensure that the items are returned in their original state, undamaged, and in their original packaging. When you decide to revoke your purchase agreement, we will refund all payments you've made up to that point, excluding delivery costs. Refunds are issued promptly, no later than 14 days after we're informed of your decision to return.
We will process your refund using the same payment method you originally used, unless you have agreed otherwise. There are no fees for the refund. We may withhold the refund until we have received the returned goods.
You must return the goods to us without delay, at the latest within 14 days of informing us about your decision to cancel the contract. The deadline is met if you send back the goods before the 14-day period expires. Remember, you're responsible for any loss in value of the goods if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functionality.
Custom-made items, tailored to your specifications, are not included in the right to withdraw and cannot be returned. -
If you need to return an item, please reach out to us directly. We will supply you with the necessary return address and any additional details required to facilitate the return of the product.
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Absolutely, you will be refunded the total amount paid for the item, provided it is returned undamaged and in its original packaging. Please note that you are accountable for any diminished value of the goods resulting from handling beyond what is necessary to ascertain the product's nature, characteristics, and functionality.
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When returning an item to europedesigns, the customer is typically responsible for covering the return shipping costs. However, if the return is due to the item being damaged or incorrectly delivered, europedesigns.com will bear the shipping expenses.
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We do not offer direct exchanges. If you wish to receive a different item, you will need to return the original item and place a new order for the item you want on our website.
Warranty
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All items in our webshop come with a statutory warranty. This means that a product must do what the consumer can reasonably expect it to do. If it does not meet these expectations, please feel free to contact our customer service.
In addition to the statutory warranty, most items are also covered by a manufacturer's warranty. This extra warranty lasts for a specific period, such as one year, and may vary by product and manufacturer. While we can facilitate matters related to the manufacturer's warranty, we are not liable for it. If your purchased item malfunctions within the warranty period, we will promptly seek a resolution, which could involve repair, replacement, or a refund of your purchase price.
Please note that if the issue with the product is due to misuse, you may not be eligible for warranty coverage.
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If you need a repair or replacement, please reach out to us with photographs and detailed information about the issue. We will liaise with the manufacturer to address the problem as swiftly as possible, determining whether a repair or replacement is most appropriate. Depending on the situation, the product may need to be sent to us, or we might arrange for a repair to be conducted on-site.